Terms & Conditions

Terms & Conditions

Complimentary Fares: The Company offers one free fare with every 16 paid fares on tour packages.

Single Supplement: Single supplement is available on most trips. If you require a single supplement, the additional charge is $40 per hotel night in Ulaanbaatar based on 4-star hotel and $25 per night for ger camp in countryside.


Deposit: If you decide to book your tour program, we require you to pay at least 25 percent of total cost. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted until the deposit is received.

Full Payment: 30 days prior to departure date. If full payment is not received 45 days prior to departure, Look Mongolia reserves the right to consider this a cancellation and apply the cancellation charges as detailed below.

Special Arrangements: Earlier payments are might be required as described on your invoice because of the nature of special services.

Payment methods: Payment can be made by bank transfer, international money transfer services, or VISA and MasterCard.

Insurance: Travel insurance is NOT included. We strongly recommend that passengers have their own travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.

Passports and Visas: Clients are responsible for ensuring that they have appropriate travel documents and must check with the respective consulate or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. You can obtain visas from the Mongolian embassy or consulate in your country using our tour confirmation letter after the booking deposit is received. If there is no Mongolian embassy or consulate in your country, one month-long visas can be obtained on the spot once you arrive at the airport or railway station in Ulaanbaatar. You will need an official confirmation letter from The Company if you choose to do this. Please check our page for visa information.

Cancellation policy: Once a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.

Tour Packages:
Up to 46 days prior to departure: $100 p.p.
45 to 31 days prior to departure: 25% of total cost
31 to 15 days prior to departure: 50% of total cost
14 to 8 days prior to departure: 75% of total cost
7 days or less prior to departure: 100% of total cost

Special Events & Products: Deposit, Final Payment, and Cancellation penalties may differ for special events, select hotels and tour packages. You will be advised at time of booking on your invoice.